By Bahk Eun-ji
Foreign residents complain most about delays in being paid their salaries and inconveniences in renewing visas, the Anti-Corruption and Civil Rights Commission (ACRC) said Sunday.
The ACRC analyzed complaints and petitions from foreigners with E-2, E-7 and E-9 working visas through “e-People,” an online portal service of integrated channels of all administrative organizations where people could register complaints as well as proposals.
Among 2,246 cases filed between 2010 and 2012, 462 were related to visa issuance, representing 20 percent of the total.
Two hundred and ninety-six cases, or 13 percent, were related to delayed payments. Many complaints were made by English teachers at private language institutes.
Other complaints or inconveniences cited by foreigners were about services of government offices, overcharging and discrimination, accounting for 176.
By nationality, Americans and Canadians reported 318 of 713 complaints about payment delays. The number of their petitions about illegal firing stood at 142.
Most complaints filed by Filipinos and Chinese were related to immigration procedures and Korean officials’ handling of illegal residents.
“The number of long-term foreign sojourners is steadily increasing and their nationalities are becoming more diverse,” an ACRC official said. “So we need to develop services customized to their diverse demands.”
ACRC has received complaints in 11 languages including Chinese, Japanese and Vietnamese since 2008.
Source: Korea Times, April 14, 2013 (http://koreatimes.co.kr/www/news/nation/2013/04/116_133939.html)